Case Studies

Real results, real impact

We measure success by outcomes, not hours billed. See how we've helped organizations transform their ServiceNow investments.

Featured Case Study
Financial Services

The Challenge

A mid-size financial services company was struggling with their legacy ticketing system. Response times were slow, visibility was poor, and their IT team was drowning in manual processes. They needed a modern ITSM solution but had been burned by a failed implementation with another vendor.

Our Approach

We started with a focused discovery phase — two weeks instead of the typical two months. We identified quick wins, mapped critical workflows, and built a phased rollout plan that prioritized adoption over features. Our senior consultants handled the implementation directly, with no handoffs to junior resources.

The Results

45%
reduction in ticket resolution time
60%
faster incident response
$2M
annual cost savings

* Case study anonymized pending client permission

More Success Stories

Across industries and challenges

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Healthcare | HRSD

Employee Onboarding Transformation

A large healthcare organization was struggling with manual onboarding processes that took up to two weeks to complete. Paper forms, disconnected systems, and lack of visibility were creating frustration for new hires and HR staff alike.

Approach: Implemented HR Service Delivery with automated workflows, digital document management, and a unified employee portal for seamless onboarding experiences.
70% faster onboarding
85% employee satisfaction
15 hrs saved per week
🏭
Manufacturing | ITOM

Proactive Infrastructure Management

A manufacturing company with multiple facilities was stuck in reactive mode — no visibility into their IT infrastructure meant unexpected outages and constant firefighting. They needed to shift from reactive to proactive operations.

Approach: Deployed Discovery, Service Mapping, and Event Management to create a complete picture of IT dependencies and enable proactive monitoring with automated alerting.
50% reduction in MTTR
90% infrastructure visibility
40% fewer P1 incidents

* Case studies anonymized pending client permission

Client Testimonials

What our clients say

Real client testimonials coming soon

"Point6 transformed how we use ServiceNow. They understood our business and built something that actually fits how we work — not just a generic implementation."

Healthcare Client

VP of Operations

"Finally, a consulting firm that doesn't overpromise and underdeliver. They told us exactly what to expect, and then exceeded it. Refreshing."

Financial Services Client

IT Director

"We've worked with big consulting firms before. Point6 is different — you actually talk to the people doing the work, and they genuinely care about the outcome."

Manufacturing Client

CIO

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